This Privacy Policy explains how Gilded Card House handles personal information provided through our website and through direct hospitality communications. It applies when you contact us, make or discuss a reservation, enquire about dining or the card lounge, or plan a private gathering. Please read it alongside any collection notice shown when you submit information to us.
Policy contents
01 Information
What we may collect
A
Details provided directly
When you contact Gilded Card House, seek a reservation or make another request, you may choose to provide personal information. Depending on the request, this may include your name, email address, phone number and the content of your message. We may also receive information you provide when corresponding with us by email at [email protected] or by phone on +61 2 8015 7642. Please provide only information that is relevant to the assistance or arrangement you are requesting.
B
Visit and booking information
Reservation, dining, card-lounge and private-event planning may involve practical details needed to organise your request. These may include a requested date or time, party or group details, voluntarily shared dietary information, occasion details and preferences communicated to the venue. This can help us understand whether you are planning a meal, a social card-lounge visit, a private group, a corporate gathering or a birthday celebration. We use this information only in connection with the arrangement or conversation it relates to, rather than to make assumptions about you beyond that context.
Website use
Website and device information
When you use our website, we may receive technical information associated with that use, such as information about your device, browser and how you move through the site. We may use this information to help the website operate and to understand whether its pages are clear and useful. Our Cookie Policy contains information specifically concerning cookies or similar technologies. This Privacy Policy does not expand on those technologies beyond that separate policy.
02 Purpose
How we use information
01
Responding to requests
We may use your contact details and messages to answer an enquiry and follow up on information you have asked us to provide. That may include questions about chef-led dining, cocktails, social gatherings, the dedicated offline poker and card-lounge experience, or a private gathering. Using the details you provide lets us continue the conversation in the channel you have chosen and give information that relates to your request rather than a generic response.
02
Service planning
Planning a visit or gathering
We may use requested booking details and preferences you voluntarily share to organise a reservation, group occasion or related hospitality arrangement. This can include planning for dining, lounge use and private occasions, including corporate gatherings and birthday celebrations. The information helps us consider the practical shape of your request, such as timing, group size, dietary notes or an occasion you have described. It does not mean that a requested arrangement is confirmed until we communicate that it can be accommodated.
03
Website operation
Improving the website and experience
Website-use information may help us understand how the website performs and improve the way information is presented. This may include considering whether visitors can readily find material about the menu, restaurant, poker lounge, private bookings, reservations, gallery and FAQ. We use this kind of information for website operation and service presentation, not to make automated decisions about visitors or to describe personal interests beyond what is necessary for those purposes.
04
Communications where appropriate
We may communicate with you about an enquiry, booking or other relationship with Gilded Card House where that communication is appropriate to the matter you raised. If you receive promotional communications from us, you may ask not to receive them by contacting [email protected]. This preference does not necessarily prevent us from sending communications needed to respond to a request you have made or to address an arrangement you have asked us to help plan.
03 Disclosure
Sharing and disclosure
Service providers supporting operations
We may make personal information available to service providers that help us operate the website or support requested hospitality communications and arrangements. Any sharing is limited to what is reasonably needed for the relevant service or support activity. For example, information may be handled as part of maintaining a website interaction or progressing a request you have asked us to consider. We do not use this statement to suggest that every request involves another provider, and we do not list providers where their involvement is not relevant to your interaction.
Professional and legal requirements
We may disclose personal information where reasonably necessary to obtain professional advice, protect our rights or safety, or where disclosure is required or permitted by law. These situations are considered in their context and are not a reason to disclose information more broadly than is reasonably necessary. If a privacy question concerns a particular disclosure, you can ask us for clarification using the contact route in this policy.
04 Care
Security and retention
Protecting information
Gilded Card House takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. The steps that are appropriate may depend on the kind of information and the context in which it is handled. We seek to keep handling proportionate to the hospitality or website purpose involved. However, no method of transmitting information or storing it can be guaranteed to be completely secure, so visitors should take care when deciding what information to send through online or direct communications.
Retention approach
Keeping information only as needed
We may retain personal information for as long as it is reasonably needed for the purpose for which it was collected, related operational needs, or applicable legal and recordkeeping obligations. The appropriate period can vary depending on the nature of an enquiry, arrangement or communication. When information is no longer required for those purposes, we may take reasonable steps to securely delete it or de-identify it. This approach does not create a fixed retention period for every kind of information.
05 Your choices
Your privacy choices and requests
Request
Access and correction
You may request access to personal information we hold about you and may ask us to correct information you believe is inaccurate, incomplete or out of date. Please send your request to [email protected] with enough detail for us to identify the relevant information and understand the action you are seeking. We may need to consider the request in its context, and there may be circumstances in which access cannot be provided in full. If that occurs, we will consider how best to explain the position while handling the request appropriately.
Marketing preferences
If you receive promotional communications from Gilded Card House, you may ask not to receive further promotional communications by writing to [email protected]. This concerns promotional contact where it is received. It is separate from messages that may be needed to respond to an enquiry, discuss a requested reservation or address a hospitality arrangement you have asked us to consider.
Questions and complaints
For privacy questions, concerns or complaints, please contact Gilded Card House by email at [email protected] and describe the matter as clearly as you can. You may also call +61 2 8015 7642 as an alternative direct-contact option. We will consider the information you provide and respond to the matter in a way that is appropriate to the request or concern raised.
06 Context
Other websites and handling locations
Handling locations
Gilded Card House may use service providers whose systems or personnel operate in locations other than Australia. Where reasonably necessary to provide the relevant website, communication or hospitality support service, this may involve handling personal information outside Australia. The location and extent of any handling can depend on the service involved. We do not name countries, providers or arrangements here because those details may not apply to every interaction. Our approach is to consider overseas handling in connection with the purpose for which information is being used.
Links to other websites
Our website may provide links to other websites for convenience. Gilded Card House does not operate those websites and is not responsible for their privacy practices. If you follow a link to another website, that website’s own privacy policy and terms may apply to the information you provide there. We encourage you to review the privacy information of any third-party website before submitting personal information through it.
07 Current policy
Changes and contact
Policy updates
Gilded Card House may update this Privacy Policy from time to time to reflect changes in how we handle personal information or changes to the website and hospitality communications it supports. The current version will be made available on this website with its effective date. When checking for changes, please review the date at the top of this policy. The current policy is effective 1 September 2026.
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